Before reading further, think of a current experience you are having RIGHT NOW where you are struggling with saying NO to someone. Got something in mind? Great! Keep reading…
William Ury tells us that the key to saying NO is to first get clear on what your “Yes” is.
To discover your “Yes” you need to identify what important value you believe in, that is being threatened by not saying NO. Once you are clear on this value you need to say “Yes” to protecting this value.
By saying “Yes” to what is truly important to you, you are creating a supportive structure to build your NO on.
Think of something you are struggling to say NO to. Now, write down the important value(s) you can use as a “Yes” to help support the NO you need to say in this situation.